Terms and conditions

Zenora is a product and trademark of Riven Sleep Pvt Ltd. The use of the site, including the purchase of any products is subject to the following terms and conditions. Please read these terms carefully. By using this site, you agree to these Terms as well any other terms, guidelines or rules that apply to any part of this site, without limitation or qualification. If you do not agree to these Terms, then you must exit this site immediately and discontinue any use of the information or products obtainable or accessible through the site. These terms and conditions shall be governed by and construed in accordance with the laws of India.

General Conditions

We reserve the right to refuse any orders you place with us. Reasons may include limited inventory, payment issues, lack of logistics support or fraud prevention etc.

You agree not to resell any product you buy from us unless and until you have our written permission.

You may not use the product or site to conduct any illegal activity according to laws of your jurisdiction.

You agree to give accurate current personal information, so as to enable us to serve you properly.

You may not post any advertising or marketing links or content, except as specifically allowed by us.

You may not reproduce any content.

Shipping and Delivery

We usually dispatch products within 2-3 business days from the time your order is placed. If products are pre-ordered, then the estimated time of dispatch will be clearly displayed on the product page.

We can ship to most locations in India. If your area is not serviceable at the current time for any reason, you will be notified on the checkout page and you will be prevented from progressing to pay. Please get in touch with us if your area is not serviceable, we will try to look for different logistics companies and ship it to you, if possible.

Warranty and Returns

We offer product exchanges and returns within 14 days from the date of delivery. You can cancel an order if it hasn't shipped yet. A shipped order is ineligible for cancellation. When requested for an exchange or return, we will try to arrange a pick-up service, but if it is not available, then you have to ship the product yourself.

An order is ineligible for return or exchange after 14 days from date of delivery, if it's used or returned without original tags and packaging. If we receive a shipment for an ineligible return, goods will be discarded. No exchanges or refunds will be applicable.

If you encounter a manufacturing defect or any other issue, then please mail us at help@zenora.co

Eligibility

No part of this site is directed to persons under the age of 13. If you are under 13 years or age, please do not use or access the site at any time or any manner.

If you are using the site on behalf of a company, entity, or organization, then (a) you represent and warrant that you are an authorized representative of that company, entity, or organization; (b) have the authority to bind your company, entity, or organizationto the terms; and (c) agree to be bound by these terms on behalf of that company, entity, or organization.

Third-party websites/apps

Parts of this site may link to third-party websites or apps like Facebook or Instagram that are not affiliated with us and our terms and policies will not be applicable in their platforms. Please proceed accordingly.

Indemnification

You agree to hold Riven Sleep Pvt ltd., our subsidiaries, employees, suppliers and contract workers, harmless from any claim or demand, including any attorney's fees.

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